Compare prepaid phone plan providers in New Zealand at Canstar Blue. Skinny, Slingshot Mobile, Spark, Vodafone, Warehouse Mobile and 2degrees were compared on value for money, customer service, network coverage, accessibility of the provider, billing and overall satisfaction.
Technology has brought great convenience to everyday life – to the extent that we now, use our phones in most areas of life, whether that be to contact the boss or watch YouTube. This brings the ever-increasing importance to find a mobile phone provider you are satisfied with, because, if problems do occur, you don’t want to be put on hold trying to resolve it! As well as this, you may be better off on a different plan for your situation. As an example, in our national survey, a substantial 21% of respondents have swapped phone plan providers to simply get better value for money.
There are two main types of mobile phone plans – prepaid and post-paid. Prepaid mobile phone plans are one-off purchases that don’t automatically renew, giving you ultimate flexibility! While they may have benefits for some, they may not be the best option for others. Your reasons for choosing prepaid may be manifold. It may be that you don’t need to feel the need to set a mobile phone plan each month, you are after the flexibility of different amounts of data, texts and calls, or you are wanting to test and trial different plans to see exactly which one suits you. On the other hand, post-paid phone plans bring convenience in the way of automatic renewal, and also offer complimentary features, such as a free streaming service for one-year. You should weigh up the pros and cons of both and decide which one will benefit you more!
In Canstar Blue’s national survey, we asked nearly 4000 Kiwis – who have an active mobile phone account in their name and pay the bills – to rate their provider on a number of factors, such as value for money, customer service and overall satisfaction.
Skinny keeps a hold on its long-standing title – the top prepaid mobile phone plan provider for overall satisfaction. For the fifth year in a row, Skinny has been recognised as a 5-star provider in this year’s star ratings. Skinny was given 5-stars across all factors bar value of money – where it received 4-stars. It was Warehouse Mobile who took the top spot for the value of money factor – receiving 5-stars. The provider also received 5-stars for accessibility of the provider and 4-stars for the additional factors, including overall satisfaction. 2degrees comes in in third place and was also given 4-stars for overall satisfaction, by respondents. In addition, the provider was rated 4-stars for value for money, customer service and accessibility of the provider.
Here are the top three prepaid phone plan providers from the results of Canstar Blue’s star ratings:
New Zealanders rated Skinny 5-stars for overall satisfaction – ranking them as the top prepaid plan provider for customer satisfaction. Skinny also received 5-stars for customer service, network coverage, accessibility of coverage and billing, only missing out on value for money – where they were rated 4-stars. If you’re looking for a tried and tested phone plan provider, then Skinny is the customer favourite. Now, let’s get into the prepaid plans Skinny has on offer!
Skinny has three 4-weekly prepaid plans which essentially means the credit lasts four weeks, and any leftover minutes and data will rollover to the next purchase of the plan. This is under certain conditions, of course – so read the fine details. Skinny’s cheapest prepaid 4-weekly plan sits at a mere $16. For this amount, you will receive 200 rollover minutes, 1.25GB of rollover data and unlimited texts to New Zealand and Australia standard numbers.
The $26 Skinny prepaid plan includes 2.5GB data, 300 rollover minutes and unlimited texts to standard New Zealand and Australian standard numbers. For both the $16 and the $26 prepaid plans, you have unlimited calling to additional Skinny numbers.
Skinny also offers a $36 prepaid plan which contains unlimited calling and texts to Australian and New Zealand numbers. As well as this, you will receive 4.5GB of data.
You also have the option of a weekly plan with Skinny, which includes 100MB data, 60 minutes calling and 750 texts to New Zealand numbers. If you opt for this prepaid plan and auto-renew the plan, you will get an extra 500 minutes and 500 texts to other Skinny numbers.
Warehouse Mobile was ranked second in our national survey, rated as a 4-star provider. Warehouse Mobile scooped up the only 5-star for value for money, so if you’re focused on the money factor when purchasing a plan, this provider may suit you.
Warehouse Mobile splits its prepaid plans up into ‘Pickn’ Go Combos’, starting from as little as $12. The $12 plan will give you unlimited texts and 200 calling minutes to New Zealand and Australian numbers. The provider sure shines true to its good reputation for value for money, as you will also receive 500MB data for this small cost. For an extra $4, you can get the $16 Warehouse Mobile plan where you will receive an extra 750MB of data. So, all together the $16 plan includes unlimited texts and 200 mins calling to New Zealand and Australian numbers. The $38 Warehouse Mobile plan gives you an extensive 5GB of data, as well as the unlimited texts and 200 minutes calling.
Third place in Canstar Blue’s star ratings goes to 2degrees who were rated a 4-star phone plan provider! It was also given 4-stars for value for money, customer service and accessibility of the provider. 2degrees is definitely favoured by New Zealanders for both its monthly plans and prepaid plans, as the provider was also rated the top phone plan provider in Canstar Blue’s star ratings – 5-stars.
As at May 2019, there are three monthly prepay phone plans on offer from 2degrees. The cheapest sits at $19, which will give you 1.25GB of data, 200 carryover minutes and unlimited texts to New Zealand and Australia. You will also have unlimited calling to 2degrees mobiles!
The mid-range 2degrees phone plan will cost you $29. This plan includes the same as the $19 plan, except you will receive an extra gigabyte of data, meaning you’ll be able to lap up 2.5GB of data.
And, if you’re still after more data, then the $49 2degrees plan could be for you. For this, you will receive a substantial 10GB of data, along with 200 carryover minutes, unlimited texts to New Zealand and Australia and unlimited calls to 2degrees mobiles.
Canstar Blue surveyed 5,000 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who currently have an active mobile phone account (e.g. post-paid/plan or prepaid) in their name and they pay the bills. In this case, 3590 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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