Prepaid Mobile Phone Plan Providers

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Compare mobile prepaid plan providers in New Zealand at Canstar Blue. Skinny, 2degrees, Spark, Vodafone NZ and Warehouse Mobile were compared on Overall Satisfaction, Accessibility of Provider, Billing, Customer Service, Network Coverage and Value for Money.

See Our Ratings Methodology

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Most Satisfied Customers | Skinny

Skinny rated number one for customer satisfaction.

Skinny answers the call for great prepaid plans

Skinny wins Canstar Blue’s award for Most Satisfied Customers | Mobile Prepaid Plans for the second straight year!

Most of us feel lost without our mobile phones … quite literally if we can’t access map apps! Our phones are how we communicate, get our news, do business, entertain ourselves and, increasingly, even feed ourselves.

As phone technology improves with the release of each new model, the phone plans that we need to use them are also becoming more complicated … and expensive. When comparing the different phone payment methods, perhaps the simplest way of keeping your phone hooked up for calls and data is a prepaid plan, which allows you to keep exact control of how much you’re spending.

So as part of our mission to inform NZ consumers of the best prepaid mobile phone plan providers on the market, Canstar Blue canvassed the opinions of 2181 New Zealanders who had a prepaid mobile phone plan, across a range of categories, to measure and track their satisfaction.

To decide which prepaid plan provider offers the best level of customer satisfaction, each was rated across the following categories:

  • Overall Satisfaction
  • Accessibility of Provider
  • Billing
  • Customer Service
  • Network Coverage
  • Value for Money

Coming out on top for the sixth consecutive year, the winner of Canstar Blue’s award for Most Satisfied Customers | Mobile Prepaid Plans is Skinny, which earned a clean sweep of Five Stars in every category.

Overall, Skinny was the only provider in our survey to earn a Five Star rating, placing it well above 2degrees, which earned Four Stars in each of the categories listed above, and Warehouse Mobile, that earned an equal split of Four- and Three-Star ratings.

What Customers’ Want

Of all the drivers of satisfaction in our survey, Value for Money came out on top, with 49% of respondents ranking it as the most important factor. Interestingly, Customer Service (24%) beat Network Coverage (19%), which will come as no surprise to anybody who has become frustrated while trying to resolve a minor query with their phone provider. Overall, the main drivers of satisfaction are:

Drivers of satisfaction %
Value for Money 39%
Customer Service 24%
Network Coverage 19%
Accessibility of Provider 11%
Billing 7%

Our Phone Habits, Revealed

According to the results of our survey, it seems we’re a pretty clued-up bunch when it comes to our phone usage. Close to half of those surveyed (44%) no longer have a home phone – figures that rise to 59% of those between the ages of 30 to 39, and drop to just 13% of the over 70s.

Close to a third (31%) say they actively track their phone usage to ensure they get value for money, and only 9% say they’ve been stung for extra costs on their bills, either for texting photos or overseas roaming.

Nearly half of those in our survey (45%) say they use their phone more than their personal computer. And despite phone cameras, it’s still old-fashioned communication, rather than photography, that we’re using them for: only 18% of our respondents take pics and selfies every day, while 56% use apps, such as Facebook Messenger, Snapchat and WhatsApp to keep in touch with family and friends.

As a division of Spark, Skinny shares Spark’s 4G network. But unlike Spark, Skinny offers only prepaid mobile and broadband and the promise that it will do anything to keep its prices low and customers happy. Judging by the results of our survey and its Five-Star clean sweep, it seems that Skinny is delivering on its promise!

Frequently asked questions

Canstar Blue surveyed 5118 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who had an active prepaid mobile phone account. In this case, 2181 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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