2015 Phone & Internet Bundles
Posted by Canstar Blue September 28th 2015
You are viewing the 2015 ratings for Phone & Internet Bundles. Compare phone and internet plan service providers using our latest ratings. Getting one of the best mobile phone plans for your needs could be as simple as using our customer satisfaction ratings to compare New Zealand phone plan providers.
Compare bundled telecommunication plans – any bundle of home phone, broadband and mobile phone plans under a single bill.
~ Includes Kinect
^ Includes Snap
* Includes Telecom
Flip keeping Kiwis connected
Do you love to chat, but hate paying bills? You’re not alone. Trying to keep track of your monthly usage and bills can make budgeting difficult. Fortunately, most telcos offer bundled communication packages that consolidate your broadband and landline or mobile phone into a single plan, conveniently reducing your bills into a single payment.
Our latest survey has revealed that two in three households still use a landline phone, despite the popularity of mobiles. However, even if you’re just looking to upgrade your broadband, it might be worth investigating what bundled communication packages are available to you. According to our research, a bundled plan can have a number of advantages: 55% of New Zealanders say it is cheaper than paying separately, while 65% agree that it’s more convenient than having multiple plans.
There is a lot to consider when it comes to bundled communication packages and finding the right provider for your needs isn’t always easy – that’s where Canstar Blue can help. Each year, we ask New Zealanders to rate their provider’s bundled services across a range of research categories. The results are in and we can announce that Flip has rated five stars in overall customer satisfaction, earning our Most Satisfied Customers Award – Bundled Communications Plans, 2015.
Do you understand your bundled package?
Our research revealed many Kiwis understand their bundled plans, but an alarming number do not. We found:
- 23% don’t know the details of their plans, such as minutes, data and call costs;
- 61% don’t know the length of their contract;
- 69% don’t know the penalties and exit conditions of their plan;
- 18% don’t know any of the above.
If you’re one of these people, it’s important that you learn more about your plan. You could perhaps be paying for a plan that is much larger (and more expensive) than you need, or perhaps your telco has a new and better plan available. Either way, following this up can potentially save you a lot of money.
What we want from service providers
Your phone and internet can be central to your work, school and social life, so there are a number of important considerations to make when choosing a bundled provider. According to our latest survey, the key drivers of satisfaction are:
- Customer service 20%
- Value for money 19%
- Network performance 17%
- Billing 16%
- Flexibility of contract 14%
- Clarity of terms of contract 14%
These results are interesting in that it shows New Zealanders are looking for an all-round quality provider, with all criteria given relatively equal importance by customers.
Brands we rated
Flip offers a number of customisable broadband and homeline bundled packages at prices beginning at just $60 per month. Flip currently offers ADSL and VDSL broadband in their bundled packages, and will soon add ultra fibre to its roster of bundled plans. There are no long term contracts with Flip on any of its packages, giving customers the freedom to leave at any time.
Trustpower (Including Kinect)
Unlike most telcos, Trustpower can bundle your broadband and homeline with your gas and electricity. These packages are highly customisable and provide customers with control over internet speed, data allowance and phone usage to be included in the bundled package.
Slingshot bundled packages offer a number of homeline and broadband packages beginning at $74 a month. It also offers three homeline, broadband and mobile packages beginning at $99 a month. Slingshot offers ADSL, VDSL and Ultra-fast fibre broadband and was rated five stars by Canstar Blue for its broadband in 2015.
2degrees (Including Snap)
2degrees plans come in two data sizes, 80 GB for $69 and unlimited for $89. For $15 extra, you can bundle your home phone, giving you unlimited calls to New Zealand and Australia.
Orcon offers three homeline and broadband bundled plans beginning at $78 per month. Orcon broadband is offered in ADSL, VDSL and Fibre. Right now through Orcon, eligible residents can get fast fibre broadband for the same price as ADSL.
Spark (Including Telecom)
Spark offers three homeline and broadband bundled plans. Prices range between $79.99 and $109.99 per month. Spark broadband comes in ADSL, VDSL and Ultra Fibre.
Vodafone allows customers to build their own plan, allowing them to bundle their homeline, broadband and Vodafone TV into one package. At the time of writing, if you sign up to a plan with 80GB or more, you also receive six months free Neon.
Note: Some of the above mentioned bundled packages may be unavailable in your area.
How we rated internet service providers
Canstar Blue commissioned I-view to survey 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have had a bundled home telecommunication service and have paid the bills in the last 2 years – in this case, 1,903 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market were compared in this survey.
The ratings table is first sorted by star ratings and then alphabetically.