Compare sporting equipment retailers in New Zealand at Canstar Blue. Stirling Sports and Rebel Sports were compared on customer service, layout of store, range, relative price, value for money and overall satisfaction.
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* Overall satisfaction is an individual rating and not a combined total of all ratings. By default, brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers. You can click the arrows at the top of any column in the table to sort by the results in that column. Canstar Blue research finalised in March 2020, published in April 2020.
Stirling Sports rated number one for customer satisfaction.
Stirling Sports comes in ahead of the field
Canstar Blue’s research reveals that Stirling Sports is NZ’s favourite Sports Equipment Retailer.
Whether you’re a weekend warrior, a 24-7 fitness junkie or just like to wear the latest sporting brands, to look or perform at your peak, you need the appropriate sports kit.
But high-performance clothing and equipment doesn’t come cheap. Across every sport and athletic activity, the ranges of products available from sports retailers are dominated by global brands, whose big-name products often come with equally big price tags.
But if you’re spending hundreds of dollars on a new pair of running shoes, or a cricket bat, you want to know you’re purchasing the product best suited to your needs and price range. That’s why customer service is such an important part of the sporting goods retail experience.
As part of its mission to help guide NZ consumers, Canstar Blue canvassed the opinions of 928 people who had purchased a product from a sports equipment retailer during the past 12 months. Of the different stores they had visited, the overwhelming majority of respondents had shopped at just two main stores:
To decide which provided the best level of customer satisfaction, each was rated across the following categories:
Value for Money
Price Compare to Other Retailers
Range of Products on Offer
Layout of Store
Coming out on top and winning Canstar Blue’s award for Most Satisfied Customers | Sports Equipment Retailers was Stirling Sports, which earned Five Stars for Overall Satisfaction, Customer Service and Layout of Store, and Four Stars for Range of Products.
Second was Rebel Sport, which won Five Stars for Range of Products, and Four Stars for Overall Satisfaction, Layout of Store, Price Compared to Other Retailers and Value for Money.
What Customers Want
While value for money is always a top consideration for consumers, in Canstar Blue’s research Customer Service was the top driver of customer satisfaction, at 30%. It’s a result that reflects the importance of customer interaction and guidance in retail. Overall, the other main factors driving our respondents’ positive retail experiences were Value for Money and Range of Products:
Drivers of satisfaction
Value for money
Range of products
Price compared to other retailers
In other findings from our survey, it’s interesting to discover that fashion was not a main consideration for our respondents. Only 9% said that it was important for them to have the latest sportswear styles, while nearly a quarter said they were prepared to pay more for equipment from the big brands (22%) and that the best sporting performance requires the best equipment (23%).
Given the huge range of sporting goods on the market, and their price, it’s perhaps no surprise that nearly half of Kiwis like to do their research: 43% of respondents said they thoroughly research their sports equipment purchases online before visiting a bricks-and-mortar store, and a whopping 70% said they then like to wait for the sales to bag a bargain.
Regardless of your sporting ability or fitness level, you can rest assured that when it comes to choosing a sporting retailer, Canstar Blue’s research will give you all the information you need to help pick a winner.
Canstar Blue surveyed 2,530 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have purchased a product from an electronics retailer in the last 12 months, in this case, 928 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.