Contact

Contact Energy review

Energy generator and retailer Contact Energy provides a range of services for residential and business customers across New Zealand, stating that its “focus is on delivering great value, great products and great service to our customers”.

Contact Energy, which commenced operations in 1996, describes itself as “a diversified and integrated energy company, focusing on the generation of electricity and the sale of electricity and gas in New Zealand”.

“Contact is a reliable company you can trust,” Contact Energy states. “We keep the lights burning, the hot water running and the BBQ fired up.”

Contact Energy states that its “electricity generation business is focused on meeting New Zealand’s energy needs in a safe, reliable and efficient manner”.

“Over recent years we have been building a more flexible portfolio by introducing new power generation assets,” Contact states. “This diversity has enabled us to respond more efficiently to changing electricity market conditions.”

What’s on offer from Contact Energy?

Contact Energy offers a range of residential plans, with consumers able to sign up online.

“Whether you are looking to join us for the first time or moving properties, we’ll make it easy to get connected,” Contact states. “You can do it over the phone, or online, right now. Either way, it will take just a few minutes.”

Among its offerings, Contact Energy states that its most popular plans include:

Freedom

  • No contract term or break-up fees
  • 20 per cent pay-on-time discount
  • 1 per cent email discount
  • 1 per cent direct debit discount
  • 12 cents per day discount for customers who have electricity and gas with Contact

Saver Plus

  • Lock-in energy rates until May 31, 2019
  • $150 off the first electricity bill
  • 20 per cent pay-on-time discount
  • 1 per cent email discount
  • 1 per cent direct debit discount
  • 12 cents per day discount for customers who have electricity and gas with Contact

Goodies

  • Lock-in energy rates until May 31, 2018, with no break-up fees
  • $100 New World gift card
  • 15 per cent pay-on-time discount
  • 1 per cent email discount
  • 1 per cent direct debit discount
  • 12 cents per day discount for customers who have electricity and gas with Contact

Contact Energy additionally provides for customers to link their Fly Buys number to their Contact account, and collect Fly Buys when they pay their energy bill.

Customers generating their own power, such as via solar panels, additionally have the option of selling Contact any excess power generated, with Contact providing distributed generation rates for customers with less and greater than 10 kW, subject to certain conditions.

Customer service

Contact Energy provides a range of information via its website’s Help page, categorised under different topics, with consumers also able to search for specific topics via Contact’s website search engine.

Consumers can get in touch with Contact Energy via phone and also have the option of submitting an online enquiry form. Contact is also active on social media platforms Facebook and Twitter.

“We are one of New Zealand’s largest listed companies, but we operate with the same genuine concern for our customers and communities as the smallest,” Contact Energy states of its approach. “We are integral to our customers’ lives – and our customers are integral to us.”

Account management

Consumers can register and sign in to Contact’s My Account service via the Contact website, accessing a range of account management and monitoring tools.

Via My Account Contact customers can:

  • View usage information
  • View current account balance
  • View bills for the last 24 months
  • View and update account details
  • Make one-off credit card payments
  • Set up SmoothPay and direct debit payments

Contact Energy’s mobile app, meanwhile, allows for customers to “keep an eye on your electricity and gas account while you’re on the go”.

The app, available for Android and iOS, provides functions including:

  • View current bill and when it needs to be paid
  • Check monthly usage and daily average spend, and compare with the previous year’s usage
  • See daily usage for the last 100 days
  • View bills and payments for up to two years
  • Set up and cancel direct debits (excludes SmoothPay direct debits)
  • Make one-off credit card payments
  • Submit multiple meter reads in one go

Contact provides its customers with a number of invoice payment options, comprising via:

  • Online and phone via credit card
  • Direct debit
  • SmoothPay – paying weekly, fortnightly or monthly
  • Internet or phone banking
  • Cheque via mail
  • In person at an NZ Post shop or Westpac branch

Contact Energy additionally provides for prepayment via its PrePower service, subject to certain conditions.

“With PrePower you pay upfront for your electricity – a bit like a prepay mobile,” Contact states. “It’s a great option if you need to keep a close eye on your budget. Because you’re prepaying your electricity, you’ll know just how much you’ve spent and how much power you have left.”

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