Want to compare tax agents in New Zealand? Canstar Blue has reviewed mytax.co.nz, Woohoo NZ Tax Refunds, Tax Refunds and My Tax Refund.
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* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order. Canstar Blue research finalised in February 2017, published in February 2017.
Mytax.co.nz retains the Canstar Blue Overall Customer Satisfaction Award for the second year running.
Tax Agent Reviews & Tax Refunds– what you need to know
For many of New Zealand’s 3.6 million personal income tax payers, tax might feel like a bit of a one-way-street. It’s that bit of money you work hard for but never see, the disappointing deduction on your payslip, and it’s usually a lot more than you would like. But it doesn’t always have to be that way.
Sure, you will still need to pay your personal income tax, but did you know you can apply to get some of it back in the event you’ve paid a bit too much, and it’s surprising how easily that can happen. A bonus for a job well done, change of job or change of personal circumstance can all impact the amount of tax you pay. There are a myriad of reasons, some of them pretty technical, so navigating the financial path to your tax return can be a difficult one, but don’t worry, help is at hand.
Tax agents are specialists you can engage to liaise with the IRD (Inland Revenue Department) on your behalf. You give them some basic personal details and information about your earnings, authority to speak to the IRD on your behalf, and they do the rest. Hopefully, at the end of it you get a tax refund, but in case you don’t many agents operate a no refund, no fee policy, so you really have nothing to lose.
Recent Canstar Blue research amongst people who have used a tax agent in the last two years found that one in four people have received a refund every time they have applied for one. With over $30billion personal income tax collected in New Zealand last year, it would be nice to think a bit of that could end up back in your pocket! So, how much tax are you paying?
Up to $14,000
Over $14,000 and up to $48,000
Over $48,000 and up to $70,000
Remaining income over $70,000
Source: Inland Revenue
So, which tax agents are doing a good job of clawing back your money from the tax man? For the second year in a row, our customer review saw mytax.co.nz rated highest overall.
The tax agents we rated
Winner of the Canstar Blue Overall Customer Satisfaction Award for the second year running, Kiwi owned and operated mytax.co.nz was launched in 2008. Fees can differ depending on whether you apply via the mobile app or website. Mytax.co.nz offers a ‘no refund, no fee’ policy.
Woohoo NZ Tax Refunds
Founded in 2008, Woohoo NZ Tax Refunds offer an online service that aims to process your application in a matter of seconds. Again, fees differ depending on how you submit your application (via website or alternatively mobile app) and a ‘no tax, no fee’ policy operates.
A fully automated service, Tax Refunds has a single fee structure with a maximum fee of $500. Tax Refunds offer a ‘no refund, no fee’ policy.
Christchurch based, Mytaxrefunds has been providing an online service since April 2008. It charges a maximum of $39 for a tax refund in any given year and a ‘no refund, no fee’ policy.
Canstar Blue commissioned I-view to survey 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from New Zealanders who have used a tax agent in the last two years – in this case, 587 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.